Our Service Pledge To You:
The authenticity of items offered by Chesapeake Fossils is guaranteed 100%. We will make every effort to respond to orders within 24 hours and to respond quickly to email inquiries.
Shipping for most items will be via U.S. Priority Mail, with delivery confirmation included. Small items will typically be shipped U.S. First Class Mail when available. All items will include insurance and is included in the S/H fee. Shipping will be within two (2) business days or sooner if possible.
We combine shipping on multiple purchases and accommodate requests for express shipping. Please contact us if you are an International customer and would like a quote on shipping charges to your country.
International customers are responsible for duties, taxes, and other fees incurred on international packages. We complete customs documents honestly showing the item as merchandise with a value of the purchase price paid.
Your business and satisfaction are of utmost importance to us. In the event you feel you must return an item, you have the right within three (3) business days of receiving the item to rescind the transaction by notifying us regarding return shipment of the item. Items must be returned in the same condition in which they were shipped and postmarked within three (3) business days of your notification that the item is being returned. Refunds will be issued less shipping, handling, insurance, restocking and any applicable PayPal or Credit Card fees. We cannot accept returns sent C.O.D. and the original shipping charges are not refundable. No refunds will be issued for items that have been altered or damaged in any way. Electronic media is not returnable or refundable.
We take extra precautions to pack your order to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, it is essential that you retain all original boxes and shipping material. You (the buyer) must take the entire order (the complete contents and all original packing material) to your local U.S. Post Office to file a claim. The U.S. Post Office will assist you with your claim. Do not repack and do not mail the damaged item back to us. This will void the U.S. Postal insurance and we will not be able to get you a refund. The original shipping and insurance cost is not refundable. Please contact us for more information. We will promptly assist you in completing your return.
Returned merchandise will be assessed a 15% restocking fee. In addition, refunds will be given for the purchase price of an item only (i.e., the original shipping and/or insurance costs for that item will NOT be refunded). Electronic media is not returnable or refundable!
We do not offer a layaway plan for purchases at this time.
Payment methods we accept:
Traditional Payments: Money Order or Cashier’s Check (Please make payable to Steven Price)